Do you accept checks? Yes, we do accept checks. Please call us at 281-397-3971 or 888-366-319 to place your order using check payment.
How about returns? Yes, you can return almost anything you purchase from TotalDecorStore.com with a few exceptions. Please review our Return Policy for more details.
Under most conditions, a restocking fee will apply and you must first obtain a return authorization in order to get proper credit for your return. You will need to call or send a request to sales@decormail.com to obtain a return authorization.
Do you offer free shipping? FREE standard ground shipping is included on every order over $99 shipped within the contiguous U.S. We do charge a small handling fee of $4.99 on most orders.
Are you a genuine and credible store? This is a valid question when shopping online on an e-commerce site. Please be assured that we have been in the e-commerce business for over 5 years. We know what customers want and expect; after all, we are customers too and we know how you like to be treated.
Do you use original item numbers? Yes, we use the same item number as used by the manufacturer. We do not employ any deceptive/non-standard SKU convention, enabling you to look up the genuine standard products on our site. This also provides for openness to compare online and you will always find us on top.
Are you competitive? Competitiveness and Customer Satisfaction are two values which we hold very dear to us. We ensure that you get products at a very reasonable price and conduct surveys online to that effect.
Should you find any product not priced the best, please feel free get in touch with us. In addition, given a satisfying customer service follow through, you will always find yourself a happy customer with us.
What are your business hours? We can be reached by phone ( 888-366-3199) Monday through Friday 9:00 am to 6:00 pm Central Time (CST). You can always contact us via email: sales@decormail.com 24/7. In most cases we will get back to you the same day.
Do you immediately charge the card upon order submission? Since most orders are drop shipped directly to you from the manufacturer, we must charge your card in order to place the order. We make every effort to ensure the product is available to ship right away before we process your credit card.
If we are unable to fulfill your order due to a backorder situation with the manufacturer, we will get your approval to wait before charging your card. If at any time you change your mind about waiting on the backorder, we will cancel the order with the manufacturer and credit your card.
Is your site safe? We make your shopping as safe as it can be. We employ Extended Validation SSL (Secure Socket Layer) PK Certificates on our major online outlets and standard one on others, besides using Crytographic techniques meeting industry standards. It does not end here, we are always upgrading ourselves.
